Reference

sandibet Legal access for Indonesia accounts

sandibet Legal sets out how account access, payment records and personal data are handled for Indonesia.

Local-law accessAccount recordsWallet clarityPolicy contact
sandibet sandibet Legal access for Indonesia accounts
CONTACT ROUTES

Where to raise a Legal request

A clear contact path helps when a Legal question concerns your account, wallet record or access status.

Account access If Legal access is unclear, send the policy heading and your verified phone number through the account contact route. We can explain which account step remains before access is considered.
Wallet record For DANA, OVO, GoPay or QRIS questions, include the payment reference and date shown in your account. We use the record to separate a policy query from a wallet-status query.
Policy wording To question a Legal clause or request a wording change, identify the exact paragraph and explain your concern. We keep the request attached to the relevant policy record for follow-up.
DATA PRACTICE

How sandibet handles Legal records

We keep Legal handling practical: collect only the account and transaction details needed for the stated purpose, protect account access with phone verification, and retain records for the period required by the…

Data use

We use your phone number, account details and payment references to check access, match wallet activity and answer Legal requests. We do not need your password to investigate a policy question.

Cookie choices

Cookies can remember session and policy choices on the device you use. Clearing them may require you to read the Legal notice again or repeat an account access step.

Account security

Phone verification is completed before account access where required. Keep your code private, use your own device path, and contact us if a Legal request involves an unfamiliar account action.

Record retention

We retain policy, account and transaction records only for the period stated in the applicable terms or required by law. A retention question should name the record and its date.

Change request

You can ask us to correct an inaccurate account detail by naming the field and supplying the matching account reference. We may need phone verification before changing the record.

Rights contact

For a data access, correction or deletion request, use the account contact route and describe the exact record involved. We respond according to the applicable Legal terms and local law.

Legal answers for sandibet accounts

These Legal answers address the questions you may have before opening an account or asking us to change a record. They cover Indonesia access, wallet evidence, cookies, account security and the practical route for requesting help. If your situation is not listed, quote the relevant policy paragraph when you contact us.

sandibet Legal covers account access, phone verification, personal data, cookies, transaction records and policy requests. Access depends on local law, so the applicable wording should be checked before you continue.

Access depends on local law and the region connected with your account. Check the Legal notice before phone verification; we may restrict access where local law does not permit it.

Phone verification helps connect the account to the person requesting access and reduces mistaken changes. We may require it before discussing account records or changing details linked to DANA, OVO, GoPay or QRIS.

We use the payment reference, date and account details needed to match a DANA or QRIS transaction. The applicable Legal terms explain retention and how to request correction of an inaccurate record.

Yes. Use the account contact route, identify the data or transaction record, and provide the matching account reference. We may verify your phone before responding under the applicable Legal terms.

Yes. The Legal notice explains that cookies can preserve session and policy choices. Clearing cookies may remove those choices and require another policy acknowledgement on your device.

Use the account contact route and quote the exact policy heading, account phone number and relevant transaction reference. We can then direct the request to the correct Legal record without your password.